Terms of Service

Effective Date: June 18, 2026 · Last Updated: June 18, 2026

1. Acceptance of these Terms

These Terms of Service ("Terms") govern your access to and use of the Copat virtual receptionist service, including the Copat mobile and web applications, the copat.ai website, our telephony and messaging services, and any related software, APIs, or features (collectively, the "Service"), provided by Copat Tech LLC ("Copat," "we," "us," or "our").

By creating an account, signing in, calling a Copat-managed phone number, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.

If you are using the Service on behalf of a business or other organization, you represent that you have authority to bind that entity, and "you" refers to both you individually and to that entity.

You must be at least 18 years old to create a Copat account.

2. The Service

Copat is a multilingual AI-powered virtual receptionist that handles inbound and outbound phone calls, SMS, WhatsApp messages, and email on behalf of small businesses and individual professionals. Service features include, without limitation:

Live AI-assisted call handling in English, Spanish, and Haitian Creole, with additional languages added over time
Real-time call transcription, summarization, and message-taking
Spam screening, call blocking, and caller verification
Appointment scheduling and calendar integration
SMS, WhatsApp, and email composition and reply assistance
Web-based and mobile dashboards for reviewing call history, recordings, and analytics

Specific features available to you depend on the subscription tier you select. We may modify, add, or remove features at any time, but we will not materially reduce functionality of a paid plan during a billing period without offering you a prorated refund or alternative.

3. Account registration

To use most Service features, you must register for an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Protect your password and any verification codes
Notify us immediately at [email protected] if you suspect unauthorized account access
Be responsible for all activity that occurs under your account

We may suspend or terminate accounts that provide false information, are used in violation of these Terms, or remain inactive for a prolonged period.

4. Acceptable use

You agree not to use the Service to:

Violate any applicable law, regulation, or third-party right, including telecommunications regulations such as the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, Do-Not-Call rules, or wiretapping and recording laws
Make or receive calls or send messages that are harassing, threatening, abusive, defamatory, fraudulent, deceptive, or invasive of another's privacy
Send unsolicited commercial messages (spam) or robocalls in violation of applicable law
Impersonate any person or entity, or misrepresent your affiliation
Use the Service to record any call or capture any communication in a jurisdiction where doing so requires consent you have not obtained
Probe, scan, or test the vulnerability of the Service or any related system, or circumvent any security or authentication measure
Reverse-engineer, decompile, or attempt to derive source code of the Service, except to the extent applicable law expressly permits
Resell, sublicense, or transfer access to the Service without our written consent
Use the Service to compete with Copat by building a similar service, or to scrape or harvest the Service's content or features for that purpose
Use any automated means to access the Service in a way that materially burdens our infrastructure, except via API endpoints we expressly offer for that purpose

We may suspend or terminate your access immediately if we determine, in our reasonable discretion, that you have violated this Section 4. For violations that present an imminent threat to our infrastructure, our other users, or third parties, we may act without prior notice.

4.5. Consent to Receive Service Communications

By creating a Copat account, providing your email address, and/or providing your phone number, you expressly consent to receive service-related communications from Copat through the following channels.

4.5.1 Email Communications

You consent to receive emails to the address on file. Email categories:

Transactional (cannot be unsubscribed; required for service): Account confirmations and verification; subscription receipts and billing notifications; payment success, failure, retry, and method-expiry alerts; refund confirmations; account security alerts; cancellation confirmations and reactivation invitations; service-affecting maintenance windows and outages; material changes to these Terms or our Privacy Policy.
Lifecycle (can be opted out separately): Onboarding tips and feature introductions; renewal reminders (7 days prior); token balance low alerts; approaching usage allowance alerts; upgrade recommendations based on usage pattern; anniversary recap and usage statistics; feedback / NPS requests (maximum once every 90 days).
Marketing (separate explicit opt-in, easy unsubscribe): Product announcements and new features; promotional offers; newsletters.

Each email contains a clear identification of the sender (Copat Tech LLC), our physical mailing address, and an unsubscribe mechanism for non-transactional categories in compliance with the CAN-SPAM Act.

4.5.2 SMS / Text Message Communications

By providing a mobile phone number, you expressly consent under the Telephone Consumer Protection Act (TCPA) and applicable state law to receive transactional SMS messages from Copat regarding:

Time-sensitive account events: payment failure, account suspension, security alerts
Subscription renewal failures requiring immediate action
High-priority service degradation affecting your active calls
Two-factor authentication codes (if enabled)

You will not receive marketing or promotional SMS unless you separately and explicitly opt in via a clear sign-up flow.

SMS rates: Standard messaging rates from your carrier may apply. Copat does not charge for SMS notifications.

Opt out: Reply STOP to any Copat SMS to unsubscribe from all non-emergency SMS. Reply HELP for assistance. Opting out of SMS does not affect your subscription status or other service notifications via email or in-app.

Frequency: Copat sends a maximum of one SMS per day per account, except in emergency or hard-blocking account situations (payment failures, security alerts).

4.5.3 Push Notifications (Mobile App)

When you install the Copat mobile app and enable notifications, you consent to receive push notifications regarding incoming calls, call summaries, account state changes, and new AI features. You can disable push notifications at any time via device settings or the Copat app settings.

4.5.4 In-App Notifications

Notifications shown inside the Copat mobile app or web portal regarding feature gates, upgrade prompts, token balance, onboarding tasks, and account state are integral to the Service experience.

4.5.5 Managing Notification Preferences

You can manage your notification preferences at any time:

In-app: Settings → Notifications → adjust per category
Email opt-out: Click “Unsubscribe” in any lifecycle or marketing email
SMS opt-out: Reply STOP to any Copat SMS
Account closure: Cancelling your account stops all non-transactional communications

Disabling certain notifications (e.g., payment failure alerts) may result in service disruption that could have been prevented. You accept this risk by opting out.

4.5.6 Consent Withdrawal

To withdraw consent for SMS or email communications entirely, contact [email protected]. We will honor your request within 10 business days, except for transactional communications legally required to be sent (e.g., material Terms updates, security incidents).

5. Call recording and consent

This section is important. Please read carefully.

The Service records inbound and outbound calls to your Copat-managed numbers. Recordings are used to deliver the Service to you (transcripts, summaries, AI training of your account's models, dispute resolution) and may also be used by Copat in de-identified and aggregated form to improve the Service generally.

Florida is a two-party (all-party) consent state for call recording. Florida Statute 934.03 prohibits intercepting or recording any wire, oral, or electronic communication without the consent of all parties to the communication. By default, the Service plays an audible recording notice at the start of every call ("This call may be recorded" or, for business accounts, "...for quality and training purposes"). You are responsible for ensuring this notice plays, and you may not disable it without our written consent.

If you place outbound calls to recipients located in two-party consent jurisdictions (which include California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington at the time of this writing, plus various other US states and many countries), you must ensure the recording notice plays and that you have an appropriate consent mechanism. You — not Copat — are responsible for compliance with applicable recording laws in the jurisdictions where your callers and you are located.

Copat is not a party to the underlying communications and does not assume liability for your compliance with recording laws. By using the Service, you represent that you have or will obtain all required consents from callers, recipients, and other parties.

You may request deletion of specific recordings via Settings → Recording → Delete, or by emailing [email protected]. See our Privacy Policy for details on retention, including how we may extend retention when subject to litigation hold, subpoena, regulatory inquiry, or active dispute.

6. AI-Generated Content and Limitations

The Service is powered by artificial intelligence. Core features — including live call handling, real-time interpretation, call transcription, post-call summarization, suggested replies, spam detection, message drafting, calendar parsing, and intent extraction — rely on AI models provided by Subprocessors identified in Section 9 (currently Anthropic, OpenAI, Deepgram, ElevenLabs, and Picovoice) combined with our own application logic.

AI can and does make mistakes. AI outputs are probabilistic, not deterministic. Without limitation, AI features may:

Produce factually incorrect or fabricated information (commonly called "hallucinations")
Mistranscribe speech, especially in noisy conditions, with regional accents, when speakers switch languages mid-conversation, or with specialized vocabulary
Misinterpret caller intent, context, or sentiment
Generate summaries that omit, distort, or invert important details
Suggest replies that are off-tone, culturally inappropriate, or factually incorrect
Misclassify legitimate calls as spam, or fail to block actual spam
Produce synthetic voice output that is mispronounced, distorted, or attributes content to an unintended speaker
Reflect biases present in the training data of underlying models
Behave inconsistently for the same input across different requests

You should not rely on AI outputs as a sole source of truth, factual information, or substitute for professional advice. You are responsible for reviewing AI-generated content before relying on it for any consequential decision, including without limitation:

Communicating commitments to your customers based on AI-generated summaries
Scheduling appointments or making bookings the AI proposes
Quoting prices, fees, or contractual terms based on AI suggestions
Acting on caller information that AI extracted from a conversation
Forwarding AI-drafted messages, emails, or replies without review
Any communication subject to regulatory requirements (healthcare, legal, financial, real estate, insurance, or similar)

Copat is not a substitute for professional judgment. If your business involves regulated communications, licensed advice, or consequential transactions, you must independently ensure that your use of AI-assisted outputs complies with all applicable rules. AI features assist you; they do not replace your judgment, expertise, training, or legal obligations.

AI providers' own disclaimers flow through. As described in Section 9.1, each AI Subprocessor publishes its own disclaimer of AI accuracy and acceptable use. These disclaimers pass through to your use of the Service. To the extent any term in this Section 6 conflicts with a Subprocessor's published terms governing AI output that Subprocessor produced, the Subprocessor's terms apply to that output.

Reporting AI errors. If you encounter AI output that is materially incorrect or harmful, please report it to [email protected]. Reports help us improve the Service and our Subprocessor relationships but do not establish Copat's or any Subprocessor's liability for the specific output reported.

Recording, transcription, and live AI quality may vary. Network conditions, telephony codecs, microphone quality, background noise, and caller behavior all affect AI accuracy. We do not warrant any minimum level of accuracy.

You retain ownership of the content you input into the Service (your calls, your messages, your contact data). You grant Copat a non-exclusive, worldwide, royalty-free license to process, store, transmit, and display that content as necessary to provide and improve the Service. We do not sell your content to third parties.

7. Subscriptions, billing, and payment

7.1 Plans and fees

Copat offers multiple subscription tiers (currently Spark, Solo, Studio, and Office) plus token-based add-ons for in-call AI features. Current pricing is listed at https://copat.ai/pricing and incorporated into these Terms by reference.

Subscription fees are billed in advance — monthly subscriptions on the calendar day you signed up, weekly subscriptions on a 7-day rolling cycle. Token packs are billed upon purchase and are non-refundable once consumed.

7.2 Payment processing

We use Stripe, Inc. as our payment processor. By providing payment information, you authorize us, via Stripe, to charge your selected payment method for all fees you incur. You agree to Stripe's terms of service available at https://stripe.com/legal. Copat does not store complete payment card numbers on our servers.

7.3 Auto-renewal and cancellation

Subscriptions renew automatically at the end of each billing period at the then-current rate. You can cancel at any time via Settings → Billing → Cancel Subscription, or by emailing [email protected]. Cancellations take effect at the end of the current billing period; you retain access until then. We do not pro-rate refunds for partial billing periods except where required by law.

7.4 Price changes

We may change subscription fees at any time, with at least 30 days' advance notice via email and in-app notification. Price changes take effect at the start of your next billing period. If you do not agree to a price change, you may cancel before it takes effect.

7.5 Failed payments and account suspension

If a payment fails, we will attempt to charge your payment method again and notify you by email. Per our standard 7-day grace period, your account remains active for 7 days after a failed renewal payment. After 7 days, AI features and outbound calls may be disabled, though incoming calls will continue to route to a basic voicemail until full account closure at 30 days past due.

7.6 Token consumption

In-call AI features (live interpreter, AI coach, AI assistant during calls, transcription) consume Copat Tokens at the rates published at https://copat.ai/pricing. Tokens are deducted in real time during use. If your token balance reaches zero, the associated in-call feature stops; basic call handling continues uninterrupted. You may purchase additional tokens at any time via Settings → Billing → Token Packs.

7.7 Trials and promotional offers

If you receive a trial, promotional credit, or discount, the terms of that offer (including duration and conversion to paid plan) will be specified at the time it is presented. Trial periods automatically convert to paid subscriptions at the end of the trial unless you cancel before then.

7.8 Taxes

Fees are exclusive of applicable sales taxes, VAT, or similar taxes, which we may collect where required. You are responsible for any other taxes attributable to your use of the Service.

8. Phone numbers

Copat provides one or more phone numbers as part of each subscription. These numbers are leased from telecommunications carriers (currently VoIP.ms) and licensed to you for the duration of your active subscription. You do not own the numbers and may not transfer them outside the Service except via standard telecommunications porting procedures (see Section 8.1).

8.1 Porting numbers in and out

You may port an existing number into Copat from another carrier, subject to carrier compatibility and any porting fees. You may port a Copat-issued number out to another carrier at any time during active subscription, subject to a 7-day porting hold and any reasonable administrative fee.

8.2 Number release on cancellation

When you cancel your subscription, you have 30 days to port your Copat-issued numbers to another carrier. After 30 days, we may release the numbers back to the carrier pool, and they may be reassigned to another customer or returned to general availability. We are not responsible for any consequence of number reassignment after this period.

8.3 Emergency services (E911)

The Service is NOT a replacement for traditional telephone service and does not provide automatic emergency calling location identification (E911). If you place an emergency call (e.g., 911 in the US) using the Service, you must verbally provide your location to the operator. You agree to inform all users of your account of this limitation. Copat disclaims liability for any consequence arising from the absence of E911 capability.

9. Third-party integrations and services

The Service integrates with or relies on third-party services, including but not limited to:

Telephony: VoIP.ms (call origination/termination), Asterisk PBX
AI / ML: Anthropic (summarization, content analysis), OpenAI (real-time call AI), Deepgram (speech-to-text), ElevenLabs (text-to-speech), Picovoice / Porcupine (wake-word)
Messaging: WhatsApp Business API via Meta Platforms, SMS via VoIP.ms
Email: SendGrid, Microsoft 365 / Outlook
Payments: Stripe
Push notifications: Firebase Cloud Messaging (Google), Apple Push Notification service
Calendar: Google Calendar, Microsoft 365, Apple Calendar
Error tracking: Sentry
Cloud hosting: Linode / Akamai

These third parties operate under their own terms and privacy policies. We are not responsible for the acts, omissions, terms, or privacy practices of any third party. Outages or changes in third-party services may affect the Service, and we are not liable for those impacts beyond reasonable mitigation.

If you connect a third-party account to your Copat account (e.g., Google Calendar), you authorize us to access that account for the purposes described in the connection flow. You may revoke that authorization at any time via Settings → Integrations.

9.1 Subprocessor Terms and Acknowledgment

The Service depends on third-party providers identified above (each, a "Subprocessor"). Your use of the Service necessarily includes use of features powered by these Subprocessors, and by using the Service you acknowledge and agree that:

(a) Subprocessors publish their own terms. Each Subprocessor publishes its own terms of service, acceptable use policy, and privacy policy (collectively, "Subprocessor Terms"). Current published locations as of the Effective Date include, without limitation:

Anthropic (Claude API) — anthropic.com/legal/consumer-terms and anthropic.com/legal/usage-policy
OpenAI (Realtime API) — openai.com/policies/business-terms and openai.com/policies/usage-policies
Deepgram (Speech-to-Text) — deepgram.com/terms-of-service
ElevenLabs (Text-to-Speech) — elevenlabs.io/terms-of-use
Picovoice (Porcupine wake-word) — picovoice.ai/terms-of-use/
Stripe (Payments) — stripe.com/legal/consumer
VoIP.ms (Telephony) — voip.ms/legal/general-terms
Meta (WhatsApp Business API) — developers.facebook.com/terms
SendGrid (Email) — sendgrid.com/policies
Firebase / Google (Push, Calendar) — firebase.google.com/terms
Linode / Akamai (Cloud Hosting) — akamai.com/legal
Sentry (Error Tracking) — sentry.io/terms

(b) You are responsible for compliance. You are responsible for reading and complying with each Subprocessor's Terms to the extent your use of the Service exposes your content to those Subprocessors. We will use commercially reasonable efforts to keep the list in this Section current, but Subprocessor Terms may change without notice, and Subprocessors may add, modify, or remove limitations on use of their services at any time.

(c) AI accuracy limitations flow through. AI features in the Service are powered by Subprocessors whose published terms expressly disclaim guaranteed accuracy of AI outputs. Without limitation, Anthropic, OpenAI, Deepgram, and ElevenLabs each publish statements that their AI may produce incorrect, incomplete, biased, or otherwise unsuitable outputs. Copat passes these limitations through to you. The AI disclaimer in Section 6 applies to outputs from any Subprocessor.

(d) Subprocessor outages. When a Subprocessor's service becomes unavailable or degraded, Copat features that depend on it may also become unavailable. We will provide reasonable status updates but do not warrant continuous Subprocessor availability and are not liable for Subprocessor-side outages, errors, or changes in service.

(e) Subprocessor data processing. Each Subprocessor processes the content you send through it according to its own data processing terms. See our Privacy Policy for the categories of content processed by each Subprocessor.

(f) Continuing acknowledgment. Your continued use of the Service after we update this Section's list of Subprocessors (which we will reflect in published changes to these Terms) constitutes your continued acknowledgment of and agreement to be bound by each Subprocessor's then-current terms relevant to your use.

10. Intellectual property

10.1 Copat IP

The Service, including the Copat mobile and web applications, the copat.ai website, the underlying software, all trademarks, all design elements, and all derivative works, are the exclusive property of Copat Tech LLC or its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business purposes during your active subscription. No other rights are granted.

All Copat trademarks — including the "Copat" wordmark (USPTO Application Serial No. 99652166, pending) and the Copat mascot design — are the exclusive property of Copat Tech LLC or its licensors. Marks may appear with the ™ symbol pending federal registration and with the ® symbol after registration is granted. As of the Effective Date, the "Copat" wordmark is the subject of a pending USPTO application; the Copat mascot design is asserted under common-law trademark rights.

10.2 Your content

You retain ownership of all content you input into or generate through the Service (your calls, messages, contacts, transcripts, summaries, recordings). You grant Copat a non-exclusive, worldwide, royalty-free license to:

Process, store, transmit, and display your content as necessary to operate the Service
Use de-identified and aggregated data derived from your content to improve the Service, including training models. De-identified data does not contain personally identifiable information and cannot reasonably be linked back to you or your callers.

We will not use identifiable content from your calls, messages, or recordings to train AI models that are deployed for other customers without your explicit opt-in consent.

10.3 Feedback

If you submit feedback, suggestions, or feature requests, you grant Copat a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

10.4 DMCA

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to [email protected]. We will respond to valid notices in accordance with the DMCA. Repeat infringers may have their accounts terminated.

Our DMCA Designated Agent is registered with the US Copyright Office: Wisterley, c/o Copat Tech LLC, 6845 S US Hwy 1, Port St. Lucie, FL 34952, email [email protected].

10.5 Affiliated companies

Copat Tech LLC is part of a group of affiliated companies that includes Medisomatech LLC. Copat and Medisomatech may share certain infrastructure, personnel, and operational functions to deliver the Service efficiently. Specific data-sharing practices between Copat and its affiliates are described in our Privacy Policy. Your acceptance of these Terms includes acceptance of those affiliate-related practices as described there.

11. Privacy

Your use of the Service is also governed by our Privacy Policy at https://copat.ai/privacy, which is incorporated by reference into these Terms. The Privacy Policy describes what data we collect, how we use and share it, your rights with respect to that data, and how we protect it.

12. Service availability and changes

We strive to make the Service available 24/7 but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, and unforeseen technical issues may cause periods of unavailability. We will provide reasonable advance notice of scheduled maintenance where practical.

We may modify, add, suspend, or remove any feature of the Service at any time. For material adverse changes to a paid plan during a billing period, we will offer a prorated refund or equivalent alternative.

13. Termination

13.1 Termination by you

You may cancel your subscription and terminate your account at any time via Settings → Account → Delete Account, or by emailing [email protected]. Cancellation takes effect immediately. Subscription fees already paid for the current billing period are not refunded except where required by law. See Section 8.2 regarding phone number release and Privacy Policy for data retention after termination.

13.2 Termination by Copat

We may suspend or terminate your account immediately, with or without notice, if we determine in our reasonable discretion that:

You have materially violated these Terms or our Privacy Policy
Your use of the Service poses a security, legal, or reputational risk to Copat, our other users, or third parties
You have not paid fees when due and the 7-day grace period has elapsed
We are required to do so by law, regulation, court order, or government request
We discontinue the Service or any feature you depend on (in which case we will provide at least 30 days' notice and a prorated refund of unused subscription fees)

13.3 Survival

Sections 4 (Acceptable use, residual conduct obligations), 5 (Call recording), 7.6 (consumed token non-refundability), 8.2 (Number release), 9.1 (Subprocessor terms), 10 (Intellectual property), 14 (Limitation of liability), 15 (Indemnification), 16 (Dispute resolution), 17 (Governing law), and 18 (General) survive termination.

14. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED CONTENT.

WITHOUT LIMITING THE FOREGOING, COPAT DOES NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
AI-GENERATED TRANSCRIPTS, SUMMARIES, OR SUGGESTED REPLIES WILL BE ACCURATE OR APPROPRIATE
THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS
DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL BE FREE FROM HARMFUL COMPONENTS

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL COPAT, ITS OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, LOST BUSINESS, OR COST OF SUBSTITUTE GOODS OR SERVICES — ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR OTHERWISE, AND EVEN IF COPAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

COPAT'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO COPAT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIVE HUNDRED US DOLLARS ($500).

THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Indemnification

You agree to defend, indemnify, and hold harmless Copat Tech LLC, its officers, employees, agents, and licensors from and against any claim, demand, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service in violation of these Terms or applicable law
Your violation of any third-party right, including any right of privacy, publicity, or intellectual property
Your failure to obtain or maintain any consent required for call recording, messaging, or AI processing of communications you originate or receive
Any content you submit to or generate through the Service
Any dispute between you and a third party (including your customers, callers, or message recipients)

17. Dispute resolution and arbitration

17.1 Informal resolution

Before initiating any formal proceeding, you agree to first contact us at [email protected] and provide a written description of the dispute and the relief you seek. We will attempt to resolve the dispute informally within 30 days.

17.2 Binding arbitration

If we cannot resolve the dispute informally, any dispute arising out of or related to these Terms or the Service will be resolved by binding individual arbitration, not in court, except as set out below. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration will be Miami-Dade County, Florida. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class action waiver

You and Copat agree that any dispute will be resolved on an individual basis only. Neither you nor Copat may bring or participate in a class action, collective action, or representative action. If a court finds the class action waiver unenforceable as to a particular claim, that claim must proceed in court rather than arbitration, but the rest of this Section 17 will still apply.

17.4 Exceptions

Either party may bring a claim in small claims court for any matter within that court's jurisdiction. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized access to the Service.

17.5 Opt-out

You may opt out of the arbitration agreement in Section 17.2 by sending a written opt-out notice to [email protected] within 30 days of first accepting these Terms. The notice must include your name, account email, and the statement "I opt out of the Copat arbitration agreement."

18. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Subject to Section 17, any action arising out of or related to these Terms must be brought in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.

19. General

19.1 Entire agreement

These Terms, together with our Privacy Policy and any order form or addendum we sign with you, constitute the entire agreement between you and Copat regarding the Service and supersede any prior agreements.

19.2 Changes to these Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email and via in-app notification at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to the changes, you must stop using the Service before they take effect.

19.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

19.4 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that or any other provision.

19.5 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

19.6 Force majeure

Neither party is liable for failure or delay in performance caused by circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government action, internet or telecommunications outages, or actions of third parties.

19.7 Notice

Notices to you will be sent to the email address on your account. Notices to Copat must be sent to [email protected]. Formal legal process may be served on our registered agent at:

Copat Tech LLC 6845 S US Hwy 1 Port St. Lucie, FL 34952

19.8 Relationship

These Terms do not create any partnership, joint venture, employment, agency, or franchise relationship between you and Copat.

19.9 Headings

Section headings are for convenience only and do not affect interpretation.

19.10 Contact

Questions about these Terms? Contact us at [email protected].